Business Banking Digital Tribe- Customer Journey Expert

If you think you are the ideal candidate for our “Business Banking Digital Tribe- Customer Journey Expert” position in our Business Banking Digital Tribe, knowing that you will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers’ innovation and digitalization journey while practicing agile and design thinking methodologies;

Your purpose is to enable the Compliance Team to (1) achieve insights in compliance risks to allow steering and decision-making using data analytics for accurate and complete management information, (2) launch, steer, coordinate programs across Compliance and act as linking pin to align key stakeholders across both local and central level. You share a collective responsibility for performing several processes; Compliance Risk Assessment, Scenarios, Training, MIS and Data analytics, Whistleblowing, Human Capital, Planning & Budgeting and Business management activities.

Together with the Compliance team, you will have to navigate through conflicting interests, complex and unforeseen challenges, as well as to constructively cooperate with your peers in building a sustainable, effective and efficient working environment. Join a dynamic and fast-paced work environment where flexibility and the ability to switch between attention to detail and the bigger picture is imperative.

If you think you have the following qualifications;

• Bachelor’s degree (preferably from, Industrial Engineering Economics, Business Administration)
• +2 year of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
• Good at communication and coordination, team-work, analytical thinking, highly motivated, multi- task and result and detail oriented personality
• Strong quantitative, analytical, and problem solving
• Coordinates multiple initiatives simultaneously in ever-changing environment
• A learner mindset with willingness to try new approaches, innovate, and improve
• Open-minded with perfect knowledge of new technologies
• Good command of MS office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Drive cross-functional digital projects working directly with designers, developers to conceptualize, build, test and realize products
• Identify and analyze needs for new digital products and processes
• Follow key emerging digital technologies, channels, trends and best practices and use cases
• Understand customer expectations and translate customer needs into digital products and solutions
• Improve existing digital products and processes
• Communicate and coordinate projects with related business lines and IT teams

Why ING?

• Agile and collaborative culture
• Space for your ideas and innovation
• Strong focus on well-being, benefits, and work-life balance

Join us and shape your future with ING.

👉 Discover our Orange Culture:

https://www.youtube.com/watch?v=AHJ-yC43Tnc

If you want to do your thing and explore the life while working don’t miss this opportunity!